shipping policy

SLD ships skincare products across Canada with trusted carriers to ensure fast and reliable delivery.

1. Processing Time

• Orders are processed within 1–3 business days.
• Orders placed on weekends or holidays are processed on the next business day.

2. Shipping Rates

Shipping rates are calculated at checkout based on:
• Customer location
• Package weight and size
• Carrier rates

Free shipping promotions may apply from time to time.

3. Delivery Times

Estimated delivery times:
• Ontario: 2–5 business days
• Other Canadian provinces: 3–8 business days
• Remote or rural areas: up to 12 business days

Delivery estimates may vary depending on carrier delays, weather, or seasonal volume.

4. Order Tracking

Once your order ships, you will receive a tracking number via email.

5. Shipping Errors & Lost Packages

If a package is lost or delayed:
• Contact us at info@sldproducts.ca
We will coordinate with the carrier to resolve the issue.

SLD is not responsible for:
• Incorrect addresses provided by customers
• Packages marked as “delivered” by the carrier

6. International Shipping

At this time, SLD ships within Canada only.