privacy policy

SLD values your privacy and is committed to protecting your personal information in accordance with Canadian privacy laws (PIPEDA).

1. Information We Collect

We collect the following data:
• Name, email, phone number
• Billing and shipping address
• Payment information (processed securely through third-party providers)
• Order history
• Website usage data (cookies, analytics)

2. How We Use Your Information

We use your data to:
• Process and fulfill orders
• Provide customer support
• Improve website experience
• Send order updates and promotional emails (with consent)

3. Sharing Your Information

We do not sell or rent your information.
We share data only with:
• Payment processors (e.g., WooPayments/Stripe)
• Shipping carriers
• Analytics tools

All partners comply with Canadian privacy standards.

4. Data Storage & Security

We use technical and administrative safeguards to protect your information, including encrypted payment processing.
No method of online transmission is 100% secure, but we follow industry best practices.

5. Cookies

Our website uses cookies to enhance user experience and track analytics.
Users can disable cookies through their browser settings.

6. Access & Correction

You may request:
• A copy of your stored data
• Correction of inaccurate information
• Deletion of your account

Requests can be emailed to info@sldproducts.ca.

7. Email Marketing

We send promotional emails only with explicit consent.
You may unsubscribe at any time.

8. Changes to Policy

SLD may update this Privacy Policy at any time.
Changes will be posted on this page with updated revision dates.